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superpancake14
Posts: 1
Registered: 10-29-2009
0

linksys router + comcast modem problems

Ever since my parents upgraded to digital voice with comast we got this huge modem. Before, my computers connected wirelessly never had a problem. But now, every single day, every single thing I connected to the my router looses connection (Xbox 360, PC, ipod touch). The only way, it seems, I can fix it is if I go to the router settings and "Release" then "renew" the DHCP then I power cycle my router and modem. After I do that, everythings fine for about a day then I have to do the whole thing over again. Anyone have a solution to my problem
peanuts
Posts: 3,097
Registered: 09-07-2006
0

Re: linksys router + comcast modem problems

Whats the model number of your Router?  As comcast has replaced your modem, what i would suggest you is connect the modem directly to the computer and observe the connection , if you face the same problem then it might be your Modem. If it works fine for a day, then i think you need to upgrade the firmware of your router which you can download from the Linksys website.

 

Go to website www.linksysbycisco.com/downloads.........insert model no of your router in search tab......select proper version of your router........download the firmware file......save that file on desktop

Follow these steps to upgrade the firmware on the device : -


Open an Internet Explorer browser page on a computer hard wired to the router...In the address bar type - 192.168.1.1...Leave the Username blank & in Password use admin in lower case...


Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...Wait for few seconds until it shows that "Upgrade is successful"  After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".

Now reset your router :


Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...

jocelynpierce
Posts: 2
Registered: 12-28-2009
0

Re: linksys router + comcast modem problems

[ Edited ]

lose the comcast phone router...it crashes everything. we removed all "computer" related devices and put them all on our old cable modem and haven't had one single problem since. it's the modem, great for phone, just call comcast, give them the MAC address of the modem you want to use for computers and you are rolling again. happy holidays!

 

 

 

(Mod note: Edited post for guideline compliance.)

Message Edited by OnnagokorO on 12-29-2009 06:46 PM