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Regular visitor
SilentlyScream
Posts: 4
Registered: 10-09-2009
0

WRT310N dead?

Hello everyone.

So I just recently picked up a WRT310N router and everything was going fine.  Then the other week I would randomly loose connection and have to reboot or sometimes it picked the signal back up.  I figured I would update the firmware and that went off fine...until it was over.  The install finished and since then the router does nothing.  I've tried resetting it probably 15 times by holding the reset button on the back.  I've also tried logging onto the 192.186.1.1 site and that doesnt even work.  Ive tried reinstalling it and nothing.  Anyone have any ideas?
Network Administrator
toomanydonuts
Posts: 6,365
Registered: 09-16-2006
0

Re: WRT310N dead?

You need to try again to reset the router to factory defaults.

To reset your router to factory defaults, use the following procedure:

1) Power down all computers, the router, and the modem, and unplug them from the wall.
2) Disconnect all wires from the router.
3) Power up the router and allow it to fully boot (1-2 minutes).
4) Press and hold the reset button for 30 seconds, then release it, then let the router reset and reboot (2-3 minutes).
5) Power down the router.
6) Connect one computer by wire to port 1 on the router (NOT to the internet port).
7) Power up the router and allow it to fully boot (1-2 minutes).
8) Power up the computer (if the computer has a wireless card, make sure it is off).
9) Try to ping the router. To do this, click the "Start" button > All Programs > Accessories > Command Prompt. A black DOS box will appear. Enter the following: "ping 192.168.1.1" (no quotes), and hit the Enter key. You will see 3 or 4 lines that start either with "Reply from ... " or "Request timed out." If you see "Reply from ...", your computer has found your router.
10) Open your browser and point it to 192.168.1.1. This will take you to your router's login page. Leave the user name blank, and in the password field, enter "admin" (with no quotes). This will take you to your router setup page. Note the version number of your firmware (usually listed near upper right corner of screen). Exit your browser.

If you get this far without problems, try the setup disk (or setup the router manually, if you prefer), and see if you can get your router setup and working.

If you cannot get "Reply from ..." in step 9 above, your router is likely dead. Report back with this problem

If you get a reply in step 9, but cannot complete step 10, then either your router is dead or the firmware is corrupt. Report back with this problem.


If you need additional help, please state your ISP, the make and model of your modem, your router's firmware version, and the results of steps 9 and 10. Also, if you get any error messages, copy them exactly and report back.

Please let me know how things turn out for you.
Network Administrator
Klatch
Posts: 2,519
Registered: 09-07-2006
0

Re: WRT310N dead?

Try these trick to make your Router up and running : -

 

  • hold down the reset button for about 30 seconds, then unplug the device, while you are still holding down the reset button.
  • leave unplugged for about 5 seconds, while you are still holding down the reset button.
  • plug the unit back in, while you are still holding down the reset button.
  • after about 5 seconds, let go off the reset button.
  • go to the webpage of the router.
  • you should see the special mode.
Regular visitor
SilentlyScream
Posts: 4
Registered: 10-09-2009
0

Re: WRT310N dead?

Did work.  I received the error code 1231 all 4 times.  All 4 were lost.

ISP = Shaw
Modem = Motorola Surfboard SB5101
Firmware was the latest for v2

Is it dead?

Network Administrator
toomanydonuts
Posts: 6,365
Registered: 09-16-2006
0

Re: WRT310N dead?

Most likely, your router is dead.  However, there is hope if you can manage to somehow ping your router.  To try various ways to ping your router, do the following:

 

1)  Power down your entire network.  Disconnect your router, modem and computers.

2)  Power up your computer.

3)  In the computer, set it to IP address 192.168.1.20, subnet mask 255.255.255.0 , default gateway 192.168.1.1 , DNS server 192.168.1.1

4)  Also, in the computer, set ethernet card to 10 Mbps, full duplex

5)  Power down your entire network.

6)  Using ethernet wire, connect any LAN port on your WRT310N, directly to the ethernet adapter of your computer.

7)  Power up your WRT310N and your computer.

8)  Ping the WRT310N at 192.168.1.1

9)  If ping is successful, stop, and report back with your ethernet card settings.

10)  If the ping fails, then return to step 4 above and successively try other ethernet card settings with every combination of speed and duplex.  So try the following:

 

10 Mbps, half duplex

100 Mbps, half duplex

100 Mbps, full duplex

1000 Mbps, full duplex

1000 Mbps, half duplex 

 

11)  If ping fails with all these settings, then your router is totally dead.

 

 

Network Administrator
toomanydonuts
Posts: 6,365
Registered: 09-16-2006
0

Re: WRT310N dead?

[ Edited ]

If you are able to ping your router, then use the tfpe.exe program to reload your router with firmware.  To do this, see my post at this URL:

 

http://forums.linksysbycisco.com/linksys/board/message?board.id=Wireless_Routers&message.id=150664&j...

 

Message Edited by toomanydonuts on 10-12-2009 07:22 AM
Regular visitor
SilentlyScream
Posts: 4
Registered: 10-09-2009
0

Re: WRT310N dead?


3)  In the computer, set it to IP address 192.168.1.20, subnet mask 255.255.255.0 , default gateway 192.168.1.1 , DNS server 192.168.1.1

4)  Also, in the computer, set ethernet card to 10 Mbps, full duplexad.

 


Not sure how to do this.  Ive got Vista if that helps

Network Administrator
toomanydonuts
Posts: 6,365
Registered: 09-16-2006
0

Re: WRT310N dead?

[ Edited ]

Instructions are for XP.  Vista is probably similar. 

 

To do step 3:

 

Go to "Start" > Control Panel > Network and Internet Connections > Network Connections , then right click on your ethernet card (usually called "Local Area Connection" ) and then click on Properties.   Click on the "General" tab.  Scroll down the box (labeled "This connection uses the following items" ) until you see "Internet Protocol TCP/IP" , then click on it.  Then click the button labeled "Properties".   Click on the "General" tab.  Select the dot that says "Use the following IP address" and insert 192.168.1.20 for the IP address, 255.255.255.0 for the subnet mask, and 192.168.1.1 for the default gateway, then select the dot that says "Use the following DNS server address" and insert 192.168.1.1 .  Next click on "OK" until all the windows are closed.  (NOTE:  DO NOT close the windows by clicking on the "X" ).

 

Above procedure will set your computer to the fixed LAN IP address of 192.168.1.20

 

Note:  After you finish trying to get your router to work, you will need to return to this same section and reset your computer to "Obtain an IP address automatically" ,  and "Obtain a DNS server address automatically".  This will reset it to use "DHCP-automatic".

Message Edited by toomanydonuts on 10-15-2009 02:52 AM
Network Administrator
toomanydonuts
Posts: 6,365
Registered: 09-16-2006
0

Re: WRT310N dead?

[ Edited ]

To do step 4:

 

Go to "Start" > Control Panel > Network and Internet Connections > Network Connections , then right click on your ethernet card (usually called "Local Area Connection" ) and then click on Properties.   Click on the "General" tab.  Then, next to the name of your ethernet card, click the "Configure" button.  Then click the "Advanced" tab.  In the box on the left, click on "Speed & duplex", then in the box on the right change it to "10 Mb full".  Then click "OK" until all windows are closed.  (NOTE:  DO NOT click on the "X" to close the windows. )  

 

You have now set your ethernet card to 10 Mb full duplex.  Reboot your computer and see if you can ping your router.

 

You can similarly set your ethernet card to other speed and duplex settings at this same location.

 

Note:  When you have completed work on your router, you will need to return to this location, and reset your ethernet card back to "Auto".

Message Edited by toomanydonuts on 10-15-2009 02:48 AM
Regular visitor
SilentlyScream
Posts: 4
Registered: 10-09-2009
0

Re: WRT310N dead?

10Mbps, full duplex
3 Destination host unreachable
1 Time out

10 Mbps, half duplex 
1 Destination host unreachable
3 Time out

100 Mbps, half duplex 
1 Destination host unreachable
3 Time out

100 Mbps, full duplex

3 Destination host unreachable
1 Time out


Im guessing its dead.  Any suggestions on what to do now?